Terms & Conditions

Terms & Conditions

1. Background

These Terms & Conditions, along with the ‘Service Commencement Confirmation’, constitute an Agreement between Gianna Capital ABN 31 616 256 458 trading as RECi Security (‘we’, ‘us’); and the client named in the Service Commencement Confirmation (‘you’).

2. Definitions in this Agreement

  • Alarm Unit: the alarm unit in use under this Agreement and connected to the System through the Mobile Network.
  • ‍Application Process: the process through which you provided information to a RECi Security consultant at the time of your request for the RECi Security service and includes all the information provided to us as part of your request for services.
  • ‍Client: the person who wears the Equipment and receives the RECi Security Service.
  • ‍Equipment: an alarm unit and/or device used to activate an alert.
  • ‍Fees: has the meaning as outlined in Clause 7.
  • ‍Guide: the RECi Security Alarm User Guide provided with your Equipment.
  • ‍Nominated Contact Person: any contact person(s) you have nominated during the Application Process.
  • Premises: the residential address where the client has implemented on app registration, as specified in the Service Commencement Confirmation.
  • ‍Service: the 24/7 monitored personal alarm service provided in accordance with this Agreement.
  • ‍Service Commencement Confirmation: the service commencement confirmation letter you receive prior to alarm unit installation, detailing the RECi Security service you have requested in the Application Process.
  • ‍System: the system by which we provide the Service.

3. Operation of the Agreement

This Agreement begins when we issue you a Service Commencement Confirmation and continues until it ends in accordance with these Terms and Conditions and/or our Refund & Returns Policy.

4. Installation

After this Agreement begins, we will provide the requested Equipment, including a User Guide. You must do everything necessary to install the Equipment as soon as practical on delivery.

5. When the Alarm Unit is activated

If the Alarm Unit is activated, we will attempt to speak to you via a phone call, and determine what, if any, assistance is required. We will then arrange appropriate assistance for you and continue to try stay in touch until help arrives. If we do not receive a response from you, we will attempt to make contact with your Nominated Contacts until:

a) we contact a Nominated Contact Person; or

b) all attempts to contact the Nominated Contact Persons have failed. If we do not succeed in contacting a Nominated Contact Person, we will call emergency services to attend at the Premises. We may do anything else we consider reasonably necessary if the Alarm Unit is activated to secure your safety.

6. Using your RECi Security Alarm Equipment

6.1 Mobile Alarm

When you are out of the house you should take your Mobile Alarm with you.

If you are out and need assistance, please press the help button on the mobile alarm. Please wear the mobile alarm on your person – i.e. around your neck, clipped to your pants or in a pocket – rather than placing it in a bag where you cannot reach it or it can be accidentally activated.

If the mobile alarm is activated, the RECi Security emergency response team will ask you to confirm your location. If we are concerned about your welfare and have not been able to contact you by any other means, we may contact your emergency contacts or send out emergency services to your location.

We will not provide your location to anyone except emergency services. The RECi Security Mobile Alarm relies on the 4G Network. In some areas where there is no coverage the Alarm will not work.

If the RECi Security Mobile Alarm does not have coverage in your area, you have a 14 day return period subject to the RECi Security Refund & Returns Policy.

7.1 Payment of fees

You must pay the Fees (including applicable GST):
a) on the day specified in the Service Commencement Confirmation, or
b) if no day is specified in the Service Commencement Confirmation, within 30 days after receiving an invoice from us.

7.2 Final payment

After this Agreement ends, we:
a) deduct any outstanding amounts payable under this Agreement from Fees already paid, and
b) refund any remaining amount from monthly monitoring fees paid for the period after this Agreement ends.

8. Ending this Agreement

8.1 We can end this Agreement:

  1. a) by giving you one month’s notice at any time
    b) immediately by notice if you do not pay a Fee when due
    c) immediately by notice if you fail to do anything else required by this Agreement and do not do it within 14 days after we ask you to, or
    d) immediately by notice if your use of the Service interferes in any way with our ability to provide a personal monitoring service to others.

8.2 You can end this Agreement

  1. a) by giving us one month’s notice at any time, or
    b) immediately by notice if we fail to do anything required by this agreement and do not do it within 14 days after you ask us to.

9. Liability

We are not liable for:
a) the acts or omissions of a Nominated Contact Person, ambulance, police or other emergency service
b) the operation or failure of the mobile network. You release us from all liability arising from such a cause. If something happens that is beyond our reasonable control and, as a result, we cannot comply with our obligations under this Agreement; we are not liable for failing to comply with those obligations.

10. Contact details

We may contact you at your address as specified in the Service Commencement Confirmation or via email if an email address is provided.
You may contact us via our website contact form, provided contact number or email.